Privacy Policy

Effective date: 1 January 2026 · Ardent InfraCo Pty Ltd, a Diverse Networks Group Company

Ardent InfraCo Pty Ltd is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. By using our services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at [email protected].

Who We Are

Ardent InfraCo Pty Ltd is a wholesale carrier of high-speed optical fibre internet services and a company within the Diverse Networks Group, operating under Australian telecommunications law. Our website is ardentinfraco.com.au. We are bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect through our website, services, and customer interactions.

Information We Collect

We collect information necessary to provide you with our services and to comply with our legal obligations. This includes:

Personal Details

• Full name and date of birth
• Residential and billing address
• Email address and phone number
• Government-issued ID for identity verification
• ABN or ACN for business customers

Service & Usage Data

• Data usage and connection records
• Device type and network identifiers
• Payment and billing information
• Service provisioning and fault records

Website Data

• IP address and browser type
• Pages visited and time on site
• Cookie and session data
• Contact form submissions

How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

• Provisioning and managing your Ardent InfraCo service
• Processing payments and managing your account
• Verifying your identity as required by the Telecommunications (Interception and Access) Act
• Responding to your support requests and enquiries
• Sending you service-related notices (e.g. billing, outages, plan changes)
• Complying with legal and regulatory obligations including ACMA requirements
• Improving our website and service offerings
• Sending you marketing communications where you have consented (you can opt out at any time)

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us recognise you on return visits and understand how you use our site. We use essential cookies required for the site to function, and optional analytics cookies to help us understand usage patterns. You can control cookie settings through your browser at any time.

Who We Share Your Information With

We do not sell your personal information. We may share it with the following parties only where necessary:

• Wholesale network carriers, for service delivery across our network infrastructure
• Payment processors, for billing and fraud prevention, under strict data agreements
• Diverse Networks Group entities, for group service management (e.g. WiFibre Internet, Nomad Mobile)
• Regulatory authorities, including ACMA, law enforcement, or courts where legally required
• Service providers, including IT, analytics, and customer support providers bound by confidentiality obligations

How Long We Keep Your Data

• Account and service records, for the duration of your service plus 7 years
• Connection and data records, as required by the Telecommunications (Interception and Access) Act 1979 (minimum 2 years)
• Identity verification documents, for the duration of your service plus 2 years
• Website and analytics data, up to 26 months in anonymised form

Your Rights

Under the Australian Privacy Act you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or out-of-date information
• Request deletion of your data where we are not legally required to retain it
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

Privacy Enquiries & Complaints

If you have a question about this policy or wish to exercise your rights, please contact our Privacy Officer. We aim to respond to all privacy requests within 30 days.